1. Is ValueMeds a licensed pharmacy?

Yes. All products on ValueMeds are dispensed through licensed pharmacies and are compliant with Indian drug regulatory standards.
 

2. How fast will I get my medicines?

Delivery time depends on your location. In select cities, we offer same-day or 1-hour delivery. Standard delivery takes 1–3 working days.

3. Do I need a prescription to order?

Yes, for all prescription-based medicines, you are required to upload a valid doctor’s prescription during checkout.

4. How do I know the medicines are genuine?

We source directly from authorized distributors and pharmaceutical companies. Every product undergoes a strict quality check before it is shipped.

5. Can I return or cancel my order?

Yes. Returns and cancellations are accepted as per our Return Policy. Items must be unopened and in their original packaging. (Note: Medicines that require cold storage or are perishable are non-returnable.)

6. What are Health Points or Rewards?

On select purchases, you earn ValuePoints — our exclusive reward system. Use them on future orders to save more.

7. Is my health data secure with you?

Absolutely. We follow stringent data protection protocols and never share your personal or medical data with third parties without consent.